Rail Industry Worker

An industry led solution

About the Program

Rail Industry Worker is a national competency management system for rail workers.

By law, everyone working on the Australian rail network must be able to provide proof of competency. This is the best way to reduce the risk of untrained people working on the rail network.

The Rail Industry Worker (RIW) program provides a single online competency management system for Australian rail workers. It’s endorsed by the Australasian Railway Association (ARA) on behalf of members, meets regulatory requirements and complies with national rail safety law.

Contractor engagement and workforce management specialists Pegasus manage the RIW process, including collecting and verifying individual records, skills sets, training and competencies, and producing, distributing and administering associated competency and access cards.

The Pegasus software, Onsite Track Easy, is the real-time online contractor management solution that powers the Rail Industry Worker program. Onsite:

  • provides immediate access to data on rail contractors
  • manages training and inductions
  • administers rail contractor compliance and pre-qualification documents
  • manages the qualifications and competency, including licences and medicals, of all rail workers
  • awards accreditation upon successful completion of inductions and assessments
  • provides tools for audit, investigation and inspection of rail contractors
  • offers online and call centre support

After a 100 point identification check, Pegasus verifies the competence and identification of each applicant before their details are registered in the system and they receive their RIW card.


  • Australasian Railway Association (ARA)

    The Australasian Railway Association (ARA) are the peak body for the rail industry throughout Australia. The ARA represent an array of rail organisations: private and public, passenger and freight operators, track owners and managers, manufacturers of rolling stock, construction companies and all other organisations supplying and contributing to the Australasian rail sector.

    The ARA provide a coordinated and unified voice on relevant issues of national importance, engaging political leaders at both the state and federal level in forward-looking discussions around industry potential.

    The organisation also brings about key policy reform to effectively enhance Australia’s productivity, economic and social prosperity, as well as its international competiveness.

    The ARA creates an avenue for industry to connect, knowledge-share and work together to achieve greater results for rail. As Australasia’s leading voice for rail, the ARA facilitate, coordinate, promote and communicate on behalf of the industry. Working to create an environment for the rail industry to prosper; we want to ensure a better rail future for all.

    Our Vision:

    A world-class rail industry in Australia that contributes to a liveable and sustainable society that benefits all.

    For more detailed information about the ARA, visit ara.net.au

  • ARTC

    The Australian Rail Track Corporation was created after the Commonwealth and State Governments agreed in 1997 to the formation of a ‘one stop’ shop for all operators seeking access to the National interstate rail network.

    ARTC is a company under the Corporations Act whose shares are owned by the Commonwealth and overseen by the Minister for Transport and Regional Services and Minister for Finance and Administrationon behalf of the Commonwealth.ARTC commenced operations in July 1998 with a charter to:

    • Improve performance and efficiency of interstate rail infrastructure,
    • Increase capacity utilisation,
    • Listen, understand and respond to the market,
    • Operate on sound commercial principles, and
    • Provide its shareholders with a sustainable return on capital invested.

    ARTC currently has responsibility for the management of over 10,000 route kilometres of standard gauge interstate track in South Australia, Victoria, Western Australia, Queensland and New South Wales. ARTC also manages the Hunter Valley coal rail network, and other regional rail links, in New South Wales. Over these corridors, ARTC is responsible for:

    • Selling access to train operators,
    • The development of new business,
    • Capital investment in the corridors,
    • Management of the Network, and
    • The management of infrastructure maintenance.

    For more detailed information about ARTC, visit artc.com.au

  • Aurizon

    Aurizon is Australia’s largest rail freight operator. Every day they move thousands of tonnes of coal, iron ore and other minerals as well as agricultural and general freight around the nation.

    Aurizon operates and manages the Central Queensland coal network made up of approximately 2,600km of heavyhaul rail infrastructure. They also offer large-scale supply chain solutions to a range of customers Australia wide with our fleet of approximately 700 locomotives and 16,800 wagons.

    Aurizon is playing a critical role in the economic development and growth of the minerals-rich state of Queensland, providing the transport backbone for the establishment and development of some of the key commodity supply chains in the world.
    The company recently extended their business focus beyond their Queensland heritage and applied their expertise and capabilities to coal and bulk opportunities in New South Wales and Western Australia. They have successfully captured a 30 per cent share of the Hunter Valley coal market since entering just a few years ago.

    Fast facts:

    • Locomotives: 746
    • Wagons: 16,800
    • Tonnes hauled: 243 million tonnes per annum
    • Employees: 9,001
    • Track managed: 2,600 kilometres

    For more detailed information about Aurizon, visit aurizon.com.au

  • South Australian Department of Planning Transport and Infrastructure (DPTI)

    The South Australian Department of Planning Transport and Infrastructure (DPTI) on behalf of the Rail Commissioner maintains all rail infrastructure and provides tram and train services within metropolitan Adelaide.

    Adelaide’s passenger rail network comprises 132 kilometres of railway track on the Seaford, Gawler, Outer Harbor, Belair, Grange and Tonsley Lines, including 40 kilometres of electrified railway, 88 railway stations, 84 level crossings, 18 electric railcar sets (4 more to be delivered soon) and 87 diesel railcars.

    The rail network also includes 15 kilometres of 600 volt tramline, 29 tram stops, 15 Flexity trams and 6 Citadis trams.

    Visit www.dpti.sa.gov.au.

  • Transport for NSW

    The Transport cluster comprises Transport for NSW (TfNSW) and an extended network of other agencies, including rail operators. TfNSW sets the strategic direction for transport and works in partnership with government transport operating agencies and private service providers to deliver improved transport outcomes for the community and economy of NSW.

    Sydney Trains operates quick, frequent and reliable trains in the greater Sydney suburban area. Sydney Trains also operates and maintains the metropolitan rail network and provide maintenance services to NSW Trains. NSW Trains manages the operation of NSW TrainLink, providing services between Sydney and the Hunter, Central Coast, Blue Mountains, Southern Highlands and Illawarra and South Coast regions, as well as Regional services around NSW and to Brisbane, Canberra and Melbourne.

    For more information, visit transport.nsw.gov.au

  • Metro

    Metro operates Melbourne’s metropolitan rail service.

    Metro runs more than 2,200 weekday services transporting 400,000 customers each day, over 15 train lines that incorporate 215 stations.

    Commencing in November 2009, Metro is owned and operated by three leading rail industry organisations including Hong Kong’s MTR Corporation and Australia’s John Holland Group and UGL Rail, a division of UGL Ltd.

    Metro’s responsibility encompasses the operation of entire rail systems, the successful delivery of long term service supply agreements covering rolling stock supply, maintenance and refurbishment, rail infrastructure maintenance and renewals, and the delivery of major capital works programs.

    Metro is committed to operating a proud railway for everyone, everyday. This includes providing the people of Melbourne and visitors to the State with a comfortable, safe and reliable train network as part of an interconnected public transport service which will strive to rival the world’s best.

    For more detailed information about Metro, visit www.metrotrains.com.au

  • Queensland Rail

    Queensland Rail is Queensland’s number one service provider, carrying more than 55 million passengers a year and connecting people and destinations throughout the state. The company’s commercial and community services are supported by 7,000 kilometres of track and management, maintenance, engineering and support teams across the country.

    With more than seven thousand staff and more than six billion dollars in assets, Queensland Rail is a strong and powerful integrated passenger and rail infrastructure business.

    Altogether, Queensland Rail runs more than 260,000 scheduled services and earns annual revenue of more than $1.8 billion. It services the big population centres of the South East, connects the regions of the state, and takes domestic and international tourists to some of Queensland’s world famous locations.

    Queensland Rail’s major business includes long distance trains, rail holidays and travel centres, and management and access to the South East Queensland and regional freight networks.

    For more than 145 years, Queensland Rail has been a part of the Queensland landscape. The company strives to set new standards of excellence in safety and customer service; to keep Queensland moving, and to deliver the future.

    Visit the Queensland Rail contractors page here.

  • The Public Transport Authority of Western Australia

    The Public Transport Authority of Western Australia is responsible for the operation of all bus, train and ferry public transport services in the greater Perth metropolitan area under the Transperth brand. It also operates public transport services in regional centres, road coach and rail passenger services to regional WA areas under the Transwa brand, and administers and manages School Bus Services.

    In addition to operating these transport services, the PTA is responsible for designing, building and maintaining public transport infrastructure and for protecting the long-term viability of Western Australia’s rail corridor and railway infrastructure.

    The PTA delivers public transport services seven days a week and in some cases up to 24 hours a day. For more information about the Public Transport Authority of Western Australia, visit pta.wa.gov.au

  • V/Line

    V/Line is Australia’s largest regional public transport  operator. In 2012–13 it served 14.72 million train and coach passengers. Each week there are more than 1400 train services that  run between Melbourne and:

    • Geelong (including South Geelong and Marshall)  and Warrnambool
    • Ballarat (including Wendouree), Ararat and Maryborough
    • Bendigo (including Eaglehawk), Swan Hill and Echuca
    • Seymour, Albury/Wodonga and Shepparton
    • Traralgon, Sale and Bairnsdale

    V/Line branded coach services connect with the rail network and serve regional Victorian communities where trains do not operate. Some coach services also travel through to  South Australia, New South Wales and the Australian Capital Territory. Private sector buses, under contract with Public Transport Victoria, provide the majority of V/Line coach services. However, management of these contracts is expected to transfer to V/Line in 2013-14.

In addition to being a passenger service operator, V/Line also  provide access to, and maintain, 3420 kilometres of rail track used by passenger and freight rail services.
V/Line is a major employer with a workforce of 1493, many of whom live in regional Victoria.

    For more detailed information about V/Line, visit vline.com.au

  • Pegasus Powered by Onsite

    Workforce management specialists Pegasus manage the Rail Industry Worker system, including individual records, skills sets, training and competencies, and the production, distribution and administration of associated competency cards.

    The Pegasus software is a real-time online contractor management solution that powers the Rail Industry Worker program. It:

    • provides immediate access to data on rail contractors
    • manages training and inductions
    • administers rail contractor compliance and pre-qualification documents
    • manages the qualifications and competency, including licences and medicals, of all rail workers
    • awards accreditation upon successful completion of inductions and assessments
    • provides tools for audit, investigation and inspection of rail contractors
    • offers online and call centre support

    After a 100 point identification check, Pegasus verifies the competence and identification of each applicant before their details are registered in the system and they receive their RIW card.

    For more information, visit pegasus.net.au

  • John Holland Rail

    John Holland Rail is the largest private rail contracting company in Australia and delivers project management, asset management, engineering, construction and maintenance services to the public and private railway sectors throughout Australia and internationally.

    The company specialises in the development, design, construction, testing and commissioning, maintenance, asset management and operations of transport including mining, metro, regional and heavy haul railway infrastructure.
    John Holland’s rail capabilities cover all aspects of the rail life cycle including:

    • Rail Project Development
    • Integrated Planning and Train Operations
    • Track construction
    • Brownfield railway works
    • Signalling, Communication and Control Systems
    • Overhead wiring and Power
    • Civil structures, bridges and tunnels
    • Station and Depot Facilities
    • Maintenance and Asset Management
    • Systems Assurance
    • Plant and Equipment

    Capabilities are underpinned by a ‘no harm’ safety approach. Creating a safe workplace is an essential element of core values, and the highest priority. Safety is more than a compliance issue; it is about developing and maintaining a safety conscious culture throughout the company. Training and support in this area is deemed critical to daily operations.

    For more information about John Holland Rail, visit jhrailtraining.com.au

  • Country Regional Network

    Country Regional Network involves the maintenance of over 5,800 kilometres of track throughout regional New South Wales. Over 400 employees are engaged to manage an additional 27,000 hectares of land, 600 rail under bridges and 384 road bridges on behalf of the New South Wales Government.

    John Holland was selected to deliver rail operations and maintenance service to the Country Regional Network by the New South Wales Government’s Country Rail Infrastructure Authority.

    With expected revenue of approximately $1.5 billion over the next ten years, the CRN contract involves the operation, management, maintenance and upgrade of country railway lines across New South Wales, including 2,700 kilometres of operational freight and passenger lines and 3,100 kilometres of non-operational lines.

    John Holland delivers a full scope of rail asset management services under the contract, including network operations, signalling, structures and major periodic maintenance. They also manage a further 3,300 kilometres of disused lines, 27,000 hectares of land, 600 rail under bridges and 384 road overbridges.

    A workforce of over 400 people, directly employed to John Holland, has been established to deliver the full scope of works.

    For more detailed information about John Holland Rail – CRN, visit jhrcrn.com.au

  • Australia Post

    Australia Post has a well established history of acting on behalf of other organisations to provide convenient, independent, and secure methods for accepting applications and conducting identity checks.

    At present, more than 120 high profile government departments and businesses rely upon Australia Post to protect their customers’ personal information and meet their statutory regulations regarding customer authentication and privacy.

    Australia Post process more than four million identity transactions each year and an extensive range of high integrity services, coupled with a customer focused attitude and progressive approach, has positioned it as Australia’s leading supplier of in-person identity verification solutions. This strong track record, combined with a reputable brand and far reaching network, means that both you and your customers can trust Australia Post to always be reliable and secure.

    For more detailed information about Australia Post, visit auspost.com.au