RIW card delivery update

In response to contractor feedback and streamlining the Rail Industry Worker process, RIW cards will be delivered via regular instead of registered post.

That means cardholders and company representatives are no longer required to provide a signature on receipt of the card. Please note that the change also means card tracking details will no longer be available in the RIW system.

Australia Post regular postage delivery times are:
• 10 business days for Eastern States; and
• 15 business days for Mid and Western States.

We hope RIW stakeholders find this change useful, and welcome your ongoing feedback.